Support
Questions about DineXpro — as a guest or as a venue? We're here to help.
Contact support
Email us at support@dinexpro.app from the address associated with your account, and describe the issue with as much detail as you can. We aim to respond within a few business days.
Other channels
Sales and partnerships: contact@dinexpro.app
Privacy and data requests: privacy@dinexpro.app
Frequently asked questions
For guests
Do I need an account to use DineXpro?
Yes. You can create an account with your email address or sign in with Google or Apple. Your account works across all DineXpro venues.
How do I join a table?
Scan the QR code on your table with your phone camera or from inside the app. You'll join the table's shared session, where everyone at the table can order onto one bill.
How do payments work?
Where the venue has enabled card payments, you can pay your share, split evenly, or cover the whole table. Card payments are processed by Stripe — DineXpro does not store your card number. Venues may also accept cash at the table.
How do I delete my account?
You can delete your account and associated data directly from the app (Profile → Settings → Delete Account), or request deletion by email if you no longer have the app. Full details, including what is deleted and what is retained, are on the account deletion page.
For venues
How do I get started as a venue?
Email contact@dinexpro.app and we'll walk you through early access: creating your business, building your menu, and choosing your plan and modules.
How does billing work?
Plans and modules are billed per location, monthly or annually, by Paddle (our merchant of record) through the web dashboard. See Pricing and the Refund Policy.
Where do my guests' card payments go?
Directly to your own Stripe account via Stripe Connect. You are the merchant for guest payments; DineXpro never holds your revenue.
What hardware do I need?
Any laptop or tablet with a browser for the staff dashboard, and printed QR codes for your tables. There is no proprietary hardware.